Troubleshooting: Dashboard loading issues
If you can’t access the Parse.ly dashboard with your existing login, we’ve gathered the most common actions you can take to fix the issue. If the below doesn’t work, reach out to email@example.com with an explanation of your problem and screenshots showing the error.
Ensure you have access to the dashboard
It’s possible your access was revoked by the admins on the account.
Your network admins can confirm if you have access to the dashboard in question and then grant access if required. If you have access to another dashboard in your network, you can see who your admins are by visiting this page: https://dash.parsely.com/to/settings/user. If you don’t have access to any dashboards, ask a colleague to visit that link.
Provide them with the email you’re using to log in if you have multiple company email addresses.
Parse.ly employees cannot grant access to accounts without an admin’s express approval.
Log out and back in
If you can’t see the menu to log out of the Parse.ly dashboard, you can force logout by visiting this link: https://dash.parsely.com/logout.
Disable browser extensions
Browser extensions can modify how a webpage natively renders. It’s possible that an active extension is interfering with loading the Parse.ly dashboard.
First, log out of the dashboard, then disable all your extensions and log back in. If you can get back into the dashboard at this point, try turning your extensions back on one at a time to see which one is causing the issue.
Using incognito mode is a convenient way to try logging into the dashboard with no extensions active. But, be sure to check that the Allow in Incognito option (referred to as Run in Private Windows in Firefox) is not selected for any of your extensions.
Delete Parse.ly dashboard cookies
The Parse.ly dashboard sets cookies to keep you logged in and store session information.
These cookies are set at the subdomain level. You can find them by searching for
dash.parsely.com in your browser’s cookie storage. Once deleted, you’ll be logged out. Try logging back in to see if that resolves the issue.
Follow these steps to access specific cookies on your browser:
- Chrome: Settings > Privacy and security > Cookies and other site data > See all site data and permissions
- Firefox: Settings > Privacy & Security > Manage Data… (under Cookies and Site Data)
- Safari: Settings > > Manage Website Data… (under Cookies and website data)
Clear browser cache
If the dashboard has been recently updated, it’s possible that clearing your browser’s cache can fix any access issues.
Follow these steps to clear the cache for a specific URL on your browser:
- Chrome: Open developer tools by pressing F12 or right-clicking anywhere on the current webpage and selecting Inspect. With developer tools open, click and hold the reload button until a dropdown appears and select Empty cache and hard reload.
- Firefox & Safari: These browsers don’t let you clear cache for a single site without also clearing cookies for that site. To do so, follow the same steps in the Delete Parse.ly dashboard cookies section above.
Contact the Parse.ly support team
If none of the above resolves the problem, reach out to Parse.ly support at firstname.lastname@example.org with an explanation of the issue and screenshots showing the error.
Last updated: February 21, 2023