Missing post?

If you believe your post, article, page, story, content, data, or url is missing from the Parse.ly dashboard, then we’ll help you find it. We’ll discuss reasons the post isn’t in the dashboard, is difficult to find, or why you see duplicate entries.

Find your missing post

Use the Open in Parse.ly Bookmarklet

Go to your live post and use the Open in Parse.ly Bookmarklet (drag & drop install, one-click to use)

1. If you see “Parse.ly is not loaded on this page”, you’ll need to install our tracking code.
2. If you see “Not Found”, then it’s likely that you just published the post. Check again in five minutes.
3. If that didn’t work, contact support@parsely.com and provide the url you’re looking for.

Troubleshoot

Supply Missing Metadata

Maybe you’re looking at your post details page but you think it’s difficult to find. In this case:

1. If you just published your post, then we must first wait for a pageview event. That is, you or someone else needs to visit the live url. This will trigger the tracking code to send a pageview to the designated Site ID. Within a couple of minutes, the Parse.ly Dashboard will display the pageview on your timeline. It will also post a listing on your Posts listings page. Initially, we don’t have any metadata from this post, so it will appear as a non-post. Adjusting your Page Type filter will let you see this. Within a few more minutes, our crawler with gather your metadata. From there, we’ll update your listing and re-categorize (if needed).
2. If you’re new to Parse.ly and you’re in the integrations process, you might be blocking our crawler. Please allowlist our crawler with this information. If you have a Content Security Policy, review this information.
3. If you have plenty of other properly displayed posts, then there could be something wrong in the pre-publishing workflow. You might be sending pageviews while previewing your unpublished article. If you suspect this cause, read more about premature pixels.

Once we have your metadata, there will be many ways to find your post. You can use search, browse author names, tags, sections, or use the path filter.

Fix Incorrect Metadata

There could be other issues with the page in question. For example:

• There may be some issue with the metadata on your page. Review our metadata requirements and verify that you’re supplying the correct metadata. Doublecheck that you’re providing the correct type value so that we categorize your posts properly.
• One metadata error of note is an incorrect canonical URL. It may be configured in a way you don’t expect. This could result with it showing up as a “link alias” for a “Multi-page article” elsewhere in your dashboard.

Duplicate / Split Post?

The most common cause for split posts is that you’ve changed your canonical url. You might unintentionally do this when modifying your post title (and your CMS automatically changes the article slug). Here’s what that might look like in your Dashboard:

What we’re looking at is the same post listed twice in the Dashboard. We’ve had this article for some time with a longer title and matching slug. Later, we modified the article, it’s title, and slug. Depending on your CMS, plugins, etc., the act of changing your slug could update the canonical url too. Parse.ly treats the canonical url as the foundation for all the data that goes with it. Setting the correct social share urls is important for the same reasons.

If this is a rare mistake, contact Support and we will recrawl the affected urls to obtain the latest metadata. Then we can perform a rebuild to associate the pageviews to a single canonical url.

On the other hand, if you plan to change canonical urls frequently, then we suggest reviewing the option of setting a Post ID. Keep in mind that Parse.ly centers around canonical urls and that Post IDs are a backup method.

Conclusion

With these methods, you should be able to prevent a missing post with a combination of better data and search methods. If you still have difficulty, contact support@parsely.com.