Introducing the Parse.ly Support AI Agent: Quick support at your fingertips

Parse.ly users can now access the Parse.ly Support AI Agent, available within the docs.parse.ly public website.

The Parse.ly Support AI Agent is trained on the public Parse.ly documentation pages as well as a few other helpful resources. It’s designed to quickly surface relevant guidance, so you can find answers to your issues without having to search or wait for a reply.

Assists with answering questions: The Parse.ly AI Agent will answer your questions where a clear, documented solution already exists in Parse.ly docs, including, for example:

• How do I add or configure the Parse.ly tracking code on my site?
• How can I measure the performance of my content or authors in Parse.ly?
• How do I create dashboards and reports in Parse.ly?

Opens tickets for you: If you aren’t able to find the right answer in a conversation with the bot or need additional help, you can convert that bot conversation into a support ticket at any time. Simply type or click “Contact Support” and add your details within the form.

Giving Feedback
The Parse.ly Agent is part of our broader investment in making support faster and more accessible to our customers.

Feedback is important. If you have feedback based on your experience, please click the small star ☆ at the top of the Parse.ly Support AI Agent to encourage feedback.

We’ll continue to tune and improve the AI Agent based on your feedback.