Feedback for Parse.ly

Parse.ly values your feedback, and comments are welcome via the Parse.ly Dashboard and tickets with Parse.ly Support.

Dashboard feedback

Submit feedback to Parse.ly via the “How is your experience?” link found at the bottom left of any Dashboard tab or page.

This link opens a pop-up survey that allows you to rate your experience:

Clicking “Thumbs Up” or “Thumbs Down” opens a text box where additional optional comments can be added before sending the feedback to the Parse.ly team.

What happens to Dashboard feedback?

Parse.ly Support receives tickets with details from all user feedback submitted via the Dashboard. These tickets include:

• Whether the feedback was positive or negative.
• The name and email address of the user who submitted the feedback.
• Any user comments.
• The Dashboard URL the user viewed before submitting their feedback.

Positive feedback that includes additional comments is shared with the Parse.ly Product team.

Negative feedback triggers an investigation into the cause, including any possibilities to meet the user’s needs through training, alternative workflows, bug fixes, etc. Comments with negative feedback are also shared with the Parse.ly Product team, sometimes in the form of a feature request.

Support ticket feedback

At the end of every ticket thread with Parse.ly Support, there’s an opportunity to leave feedback for the team. Parse.ly uses Zendesk to manage support tickets and collect customer satisfaction information.

Parse.ly aims for 100% customer satisfaction. If you’re not satisfied, please let Parse.ly Support know — and if you were delighted by interactions with the team, positive comments are always appreciated too.