Title: Author listed as ‘Staff’ or incorrect
Author: staff
Published: July 21, 2022
Last modified: July 20, 2026

---

 1. [User handbook](https://docs.parse.ly/user-handbook/)
 2. [The Parse.ly Dashboard](https://docs.parse.ly/user-handbook/dashboard/)
 3. [Content Menu](https://docs.parse.ly/user-handbook/dashboard/content-menu/)
 4. [Authors page](https://docs.parse.ly/user-handbook/dashboard/content-menu/authors-tab/)
 5. Author listed as ‘Staff’ or incorrect

#  Author listed as ‘Staff’ or incorrect

When using the [Parse.ly Dashboard](https://docs.parse.ly/dashboard/), either in
the [Authors tab](https://docs.parse.ly/dashboard/authors-tab/) or elsewhere, you
may find occasions when the author is listed as “Staff” or incorrect under another
name.

## Staff

“Staff” is displayed as the author in the Dashboard when no author has been provided
in Parse.ly metadata. If you expect to see an author’s name instead of “Staff,” 
review Parse.ly’s [metadata requirements](https://docs.parse.ly/metadata/) with 
your development team.

**Note**

Contact [Parse.ly Support](https://support.parse.ly/hc/en-us) if you need further
assistance with replacing a “Staff” author name.

## Incorrect author name

Author names are presented in the Dashboard based on provided metadata. If using
the [WordPress Parse.ly plugin](https://docs.parse.ly/wordpress-plugin-setup/), 
your development team can fix an incorrect author name in the Dashboard by [customizing metadata output using various filters](https://docs.parse.ly/plugin-common-questions/#h-can-the-rendered-metadata-be-customized-or-disabled).
If not using the WordPress plugin, review Parse.ly’s [metadata documentation](https://docs.parse.ly/metadata/)
with your development team.

**Note**

Contact [Parse.ly Support](https://support.parse.ly/hc/en-us) for more help with
updating an incorrect author name.

## Updating the Dashboard after fixing metadata

After making changes to the metadata being provided, Parse.ly will need to recrawl
to bring that updated metadata into your Dashboard. There are various options for
this process — [read more about updating metadata via a recrawl](https://docs.parse.ly/whats-a-recrawl/).

Last updated: July 20, 2026