Title: Troubleshooting Overlay
Author: bethurban
Published: July 17, 2025
Last modified: November 12, 2025

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 1. [Troubleshooting common issues](https://docs.parse.ly/troubleshooting-issues/)
 2. Troubleshooting Overlay

#  Troubleshooting Overlay

The [Overlay bookmarklet](https://docs.parse.ly/tools-features/overlay/) works best
for customers with high traffic to their homepage or section pages. High traffic
means multiple clicks on multiple slots (positions on a page) within any given 10-
minute window.

The following cases will not work with Overlay:

 * A slot receives fewer than 1 click within the last 10 minutes.
 * Slots link to [non-posts](https://docs.parse.ly/metadata/#h-post-vs-non-post).
 * Slots link to different sites, i.e., sites that do not share the same Parse.ly
   [Site ID](https://docs.parse.ly/site-id/).
 * The page being viewed is a Google AMP page.
 * Traffic comes from mobile apps.
 * [Parse.ly cookies](https://docs.parse.ly/cookies/) are blocked, especially the`
   _parsely_slot_click` cookie.
 * Browser extensions conflict with Overlay — [disable these](https://docs.parse.ly/troubleshooting-dashboard-loading-issues/#h-disable-browser-extensions)
   if needed.
 * The [wp-parsely WordPress plugin](https://docs.parse.ly/wordpress-plugin-setup/)
   is being used along with the setting that disables tracking of logged-in users.
   In this case, log out of WordPress to use Overlay.

Last updated: November 12, 2025